1) A full guide to session structure can be found here.
2) Customer here refers to a parent, a guardian, other adult with responsibility for the student, or the person paying for tuition. This applies when the student is under 18 year of age or is not paying for the tuition. If the student is 18 or over & paying for tuition, then customer & student are the same person.
Initial sessions with new students are free & with no obligation.
Sessions are available in general from Monday to Saturday from ten in the morning until nine at night (times outside these will be charged at one & half times the nominal rate, Sundays can be booked in exceptional circumstances & will be charged at twice the nominal rate).
I will generally arrive for a face-to-face session ten minutes before the allotted start time. Students can call up to ten minutes before the nominal start time for on-line sessions. Each hour session last at least one hour &, generally, no more than an hour & ten minutes.
Text & email support:
All text messages & emails sent to students are copied to the customer unless the parents opt-out or it is technically not possible.
Sessions cancelled earlier than 24 hours before the start time will not incur any cancellation fee. Cancellation after this time may incur a fee of one hour's tuition.
Payment for sessions can be made by bank transfer (receipt notified by email within 48 hours), cash or cheque.
Invoices are issued where payment is by bank transfer (at the end of each calendar month unless otherwise requested) with account transfer details.
Invoices in other situations will be issued on requested or where necessary.
Receipts will be issued on request.
Invoices must be paid within one month of issue.
If there is an issue with payment the parent is contact Michael Andrew Smith with details of the issue & a plan will be put in place to repay the debt.
Any overdue invoices will be result in all monies owed becoming due with a late payment fee of one hour's tuition plus interest at 8% above the Bank of England base rate.
Continued delay in payment will be dealt with via solicitor/courts/debt agency.
See when-a-payment-becomes-late for more details.
www.physicsandmathstutoring.co.uk provides information on
Further pages specific to individual students are created as & when required (exemplar) for non-confidential information sharing only.
More secure methods of information sharing are via email, text message or post.
www.pamt.uk is used to provide shortened URL's for www.physicsandmathstutoring.co.uk a;omg with other administrative functions.
While every reasonable effort is made in ensuring the accuracy of these sites, you must confirm (via a third source) the accuracy of the information you gain from these sites before using that information. Every effort is made to keep the website up and running smoothly. However, Michael Andrew Smith takes no responsibility for, & will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Links to sites outside the control of Michael Andrew Smith have been viewed, but not checked completely nor checked for changes. Please refer any unsuitable content by email. Report any broken links here.
General Data Protection Policy (GDPR):
Personal data is collected as a part of this tutoring service.
This personal information must be dealt with properly & securely however it is collected, recorded, & used: on paper; on a computer; on other material.
Correct treatment of personal information is especially important to the successful & efficient performance of this service. All personal data is maintained in strict confidence.
A fully detailed privacy statement can be found here.
If you would like a copy of your complete record held by Michael Andrew Smith, then please write to the address on the contact page with details of your request.
Many schools, colleges & universities are giving students alternative online options to support their studies.
I would like to remind all parents & students that this website & the services I offer are provided to help individual students help with their studies toward their personal goal.
I have a zero-tolerance policy on parents & students who support plagiarism & cheating. This includes & is not limited to the following: online exams; coursework completion; providing sample answers to questions; essay completion. Those found to be engaging in this type of unethical enquiry will be reported to the relevant authorities.
Last updated Friday 24th December 2021.
These terms & conditions are updated ad hoc & without notice.